Troubleshooting

The panel does not show up in Window → Extensions

Symptom: You installed AE Bridge but “Synthetic AE Bridge” is not in the menu.

Fix: Close the program completely and open it again. If it still does not show up, run Synthetic Setup again with your Adobe programs closed: it reinstalls the panel.

A program shows as closed in the panel

Symptom: The program is open but its logo says it is closed.

Fix: Wait a few seconds after it starts: it connects by itself. If it stays closed, close that program completely and open it again, or run Synthetic Setup again. For Figma, use the desktop app and make sure you added the plugin.

The panel shows no connection

Symptom: Nothing happens when you press send, or the panel says it is not connected.

Fix: Check that the program you chose is open, has finished starting and has no dialog box waiting for you. Click its logo again and try once more.

Nothing arrives, or it says the selection is empty

Symptom: You press send and no layers appear on the other side.

Fix: Select something first in the program you are sending from: an empty selection sends nothing. Check also that the document is open.

Large images take a while

Symptom: The animation keeps going for a long time when you send big images.

Fix: Big or many images take longer to travel, more so at higher scales. Wait for the animation to finish before changing anything. If you send a lot at once, try sending fewer elements at a time.

The panel asks you to activate the license

Symptom: The panel asks for your license and does not send anything.

Fix: Open Settings (the gear), paste your license key and press Activate. You find it in your purchase email and at /dashboard/licenses. Synthetic Setup can also load it for you: run it again.

“This key is already active on the maximum number of computers”

Symptom: The key is rejected when you activate it on a third computer.

Fix: One key is valid for 2 computers. If you changed computers, write to us from your support dashboard and we free one up.

The license cannot be verified

Symptom: The panel asks for an internet connection to check the license.

Fix: AE Bridge needs internet to activate the license and to check it from time to time. Connect and reopen the panel: it verifies by itself. Only the license goes online; your designs never leave your computer.

The Figma plugin is not in the Plugins menu

Symptom: You pressed “Install in Figma” but you cannot find AE Bridge in Figma.

Fix: Use the Figma desktop app. Go to Plugins → Development → Import plugin from manifest… and pick the file the panel showed you (press “Install in Figma” again to see it). You only need to do it once.

Text in Premiere Pro is a picture

Symptom: You sent a design with text to Premiere Pro and the text is not editable.

Fix: In this version Premiere Pro receives text as a fixed picture, like every other layer. To keep the text editable, send the design to After Effects, Illustrator or Photoshop.